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Frequently Asked Questions

Q. How much does Fusion Voicemail Plus cost?
A. Fusion Voicemail Plus is a free, downloadable application for your mobile phone.

Q. Can I use Fusion Voicemail Plus on any phone?
A. Fusion Voicemail Plus is available on any cell phone running Windows Mobile 5 or 6, BlackBerry or Android. You can also access you messages from our web site at any time.

Q. Do I need another one of your services to use Fusion Voicemail Plus?
A. You do not need other PhoneFusion services (like PhoneFusion One) to use Fusion Voicemail Plus. All you need is a phone with Windows Mobile 5 or 6, BlackBerry or Android.

Q. I forgot my 4-digit passcode, what do I do?
A. Your web password is the 4 digit code emailed to you at the time of registration along with your subscriber login. Your FVM + login begins with (1011). If you don’t have your web password; use the ‘forgot password’ link at this site fvmplus.phonefusion.com to retrieve it.

Q. What is the number that I should be forwarding my calls to?
A. You should be forwarding your NO ANSWER, BUSY AND UNAVAILABLE calls to 813 200 0200.

Q. Once I delete my message is it gone forever? Or is it still accessible elsewhere, like your website?
A. If a message is deleted from the device via the application then it is permanently deleted from both your phone and our web site. It will no longer be available.

Q. Can I listen to my messages on my answering machine or office phone?
A. No. Messages are only accessible via your cell phone or the Fusion Voicemail Plus website.

Q. What do the different message colors mean?

A. Yellow = message taken but not downloaded
Red = marked for deletion (deleted when you empty trash) -
        - Note that if you don’t empty your trash your mailbox may fill up.
Dark Green = NEW (not listened to)
Light green = = OLD (listened to)

Q. Do I need to have someone in my phone’s contact list to have their name show up in a message?

A. No. The name and phone number displayed as part of Fusion Voicemail Plus’ caller ID is not solely based on your contact list. It is also based on the telephone company's caller ID information.

Q. Will I get charged text messaging fees for receiving the notification of a new voicemail message?
A. That depends on your cell phone service plan and provider. We recommend an unlimited SMS plan. We do not charge you, but basic charges from you cell phone provider do apply.
- Please note the BlackBerry version does not use SMS.

Q. Will I get charged data fees for receiving the voicemail messages?

A. That depends on your cell phone service plan and provider. We recommend an unlimited DATA plan. We do not charge you.

Q. When I get notification of a message, how long does it take for a message to appear?
A. This depends on the delivery time of the SMS (or APNS in the case of iPhone users) , your network and coverage. If you choose to automatically download the message then the time to get a good data connection and the size of the message will determine how fast you receive it.

Q. I didn’t get the SMS for the download link for the Android version of FVM+. What do I do?
A.The download for the Android is a little different from our other versions. Please visit the Android Market to download the application.

Q. I have not received the download link for my BlackBerry. Can you help?
A. Please use your user name and password, as emailed to you in your Welcome letter, to log into your web account via www.phonefusionone.com.
Once you are logged in, Click on VOICEMAIL PLUS OPTIONS.
Click on VOICEMAIL PLUS DESTINATIONS.
Click on SEND LINK for the destination you wish to download the link to.

Q. I signed up for the Fusion Voicemail Plus Windows Mobile version, but have not received the download link. Can you help?
A. Please use your user name and password, as emailed to you in your Welcome letter, to log into your web account via www.phonefusionone.com
Once you are logged in, Click on VOICEMAIL PLUS OPTIONS.
Click on VOICEMAIL PLUS DESTINATIONS.
Click on SEND LINK for the destination you wish to download the link to.

Q. How do I cancel my Fusion Voicemail service?
A. Please follow the steps below to complete the full cancellation process:

1) Contact your carrier and ask them to REMOVE the (813) 200-0200 telephone number on your account for conditional call forwarding and for busy no answer calls and to reset it to your carriers standard voicemail settings
2) Log in to your account (see above) and select My Rate Plan -> Cancel Account
3) Use add/remove programs to delete our application from your mobile device.

Q. How accurate is Voice To Text transcription?
A. With voice to text transcription, many factors need to be taken into consideration, for example: background noise, differing accents, how loud the caller is speaking when leaving the message, and whether human involvement is included in the transcription process.  Bearing some of these factors in mind, we would say that voice to text transcription is about 70-90% accurate, depending on the level of human involvement.

 
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